Do I Have to Use Your Shipping?
Not at all. You can use your own label or choose one of our platform-provided labels.
Why use ours? (recommended)
- Discounted USPS and UPS rates
- Full item insurance included
- Automated tracking updates
- Seller protection coverage
- USPS QR Codes for label-less shipping
How Do I Upload Tracking Info?
If you use our shipping labels, tracking is added automatically.
If you're using your own label, just go to your My Orders page after shipping and enter the tracking number manually.
What If I Can’t Print a Label?
No printer? No problem. Use our labels to access the QR code shipping option—just show the code at your local USPS location and they’ll print the label for you.
How Fast Should I Ship an Item?
We recommend shipping your item within 1 to 3 business days after accepting to keep buyers happy and transactions smooth.
How Do Buyers Know an Item Was Shipped?
As soon as tracking information is uploaded, buyers are automatically notified via email and in their account.
What If My Item Gets Damaged in Transit?
First, be sure to package your item securely. If you used our provided shipping label and something goes wrong during transit, we’ll assist with the insurance claim and dispute process.
Can I Choose the Shipping Carrier?
Yes, you can select between USPS and UPS when using our labels.
What if I don’t know how much my item weighs?
No problem. When listing your item, just click “See Guide” next to the shipping weight input. We’ve added a handy reference with common paintball item weights to help you estimate.
Be sure to round up slightly to account for packaging materials like boxes or padding.
How Does Combined Shipping Work?
If a buyer orders multiple items from you, and all the items use the same shipping method, we’ll automatically combine the shipping weights into a single shipping label.
This helps save time, reduce packaging, and lower costs. Just make sure your listings use the same shipping type, and we’ll handle the rest!
Is Shipping Insurance Included?
Yes! All platform-provided labels are fully insured for theft, loss, and damage — the cost of coverage is already built into the label price.
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