Is It Safe to Shop Here?
Yes! All transactions are protected as long as you keep communication and payments within our platform.
What If Someone Asks Me to Pay Off-Site?
Don’t do it. Paying or communicating off-site voids your protection and increases your risk of scams or fraud. Always keep everything within our platform.
How Do I Report an Item?
If something seems suspicious or inappropriate, click the "Report" button on the item listing. Our team will review it promptly.
Do You Verify Sellers?
Yes. All sellers must complete Stripe verification before they can accept orders and receive payments, adding a layer of trust and accountability.
Where Do I Find the Full Protection Policy?
You can view the complete PB Protect policy by visiting our Protection Policy page.
It includes everything you need to know about what's covered, how to file a claim, shipping method requirements, and more.
What Items Are Prohibited?
Only paintball-related gear is allowed on the marketplace. Items unrelated to paintball are prohibited. For full details, see our Marketplace Guidelines.
Can I Trade Instead of Sell?
No, trades are not allowed at this time. This helps us ensure buyer and seller protection, reduce scams, and maintain platform integrity.
Is My Personal Info Protected?
Yes. We take privacy seriously. Your personal information is never shared outside of our verified partners like Stripe, who handle payments securely.
Are Messages Monitored?
Messages are generally private, but we may monitor them if abuse, spam, or fraud is suspected. This helps us keep the platform safe and respectful for all users.
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